This website and online store are operated by Waxora.
By accessing or purchasing from our site, you agree to be bound by these Terms of Service and all related policies, including our Privacy Policy, Shipping & Returns Policy, and Parcel Protection Policy.
If you do not agree with any part of these terms, please do not use our website or services.
You must be at least 18 years of age or have parental consent to make purchases on this website.
You agree not to use our products or website for any unlawful or unauthorised purpose.
Waxora reserves the right to refuse service, cancel an order, or restrict access to the site at our discretion.
We take care to display our products as accurately as possible, but slight variations in colour, scent, or finish may occur due to lighting, device screens, or the handmade nature of our products.
All prices are listed in Australian dollars (AUD) and may change without notice.
Products are subject to availability, and we reserve the right to limit quantities or discontinue any item at any time.
All orders are processed in Australian dollars.
You agree to provide current, complete and accurate billing and shipping details.
Waxora reserves the right to cancel or adjust an order if incorrect information, pricing errors, or payment issues are identified.
Payment information is securely processed through our payment partners (e.g., Stripe, PayPal, or other approved gateways). We do not store credit card details on our servers.
We ship within Australia only.
Delivery timeframes are estimates and may vary based on carrier performance or external factors beyond our control.
Once a parcel is dispatched, Waxora is not liable for delays or loss caused by postal or courier services.
Customers who choose to purchase Parcel Protection are covered according to the Parcel Protection Policy.
Returns are accepted within 15 days of receiving your order, provided items are unused, in original packaging, and in resaleable condition.
Return postage is the buyer’s responsibility unless the item arrives damaged and qualifies under the Parcel Protection Policy.
We may offer store credit, exchange, or replacement depending on availability. Refunds are only processed where required by Australian Consumer Law.
All content on this website—including images, text, graphics, and branding—is owned by or licensed to Waxora.
You may not copy, reproduce, or distribute any content from our website without prior written consent.
Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content.
Cookies are small data files stored on your device that help our site remember your preferences, such as items in your cart or login details.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly without them.
By continuing to use our website, you consent to the use of cookies in accordance with our Privacy Policy.
To the fullest extent permitted by law, Waxora is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability for any claim, whether in contract, tort or otherwise, will not exceed the amount paid for the product in question.
Nothing in these terms limits your rights under the Australian Consumer Law.
Personal information provided through the website is handled in accordance with our Privacy Policy.
These Terms of Service are governed by and interpreted in accordance with the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of Victorian courts.
For questions about these Terms of Service, please contact us at:
📧 support@waxora.com.au