Waxora respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and protect your information when you visit our website or purchase from us.
By using our website, you agree to the terms of this Privacy Policy and our Terms of Service.
We collect personal information directly from you when you:
Place an order or create an account
Subscribe to our mailing list
Contact us via email, social media or forms on our website
The personal information we collect may include:
Name
Email address
Billing and shipping address
Phone number
Payment and transaction details (processed securely via third-party payment gateways)
We may also collect non-identifiable information such as IP addresses, browser type, and pages visited, to help improve website functionality and user experience.
We use the information we collect to:
Process and deliver your orders
Communicate updates about your purchase, delivery, or support requests
Improve our products, services, and website experience
Send you newsletters or promotional emails (only if you’ve subscribed)
Comply with legal and regulatory obligations
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us remember your preferences, items in your cart, and understand how visitors use our site.
We may use Google Analytics or similar tools to collect anonymous usage data. This helps us improve site design and content, but does not personally identify you.
You can choose to disable cookies in your browser settings. However, some site features may not function correctly if cookies are disabled.
For more information, refer to the Cookies section in our Terms of Service.
We store personal information securely using encrypted systems and take reasonable measures to protect it from loss, misuse, or unauthorised access.
Payment information (such as credit card details) is processed through secure third-party gateways like Stripe or PayPal. Waxora does not store your full credit card details.
We only share personal data with:
Trusted service providers (e.g., payment processors, shipping carriers, IT providers) who assist us in operating our business
Legal authorities where required by law or to prevent fraud
We never sell, rent, or trade your personal information.
You may request access to the personal information we hold about you, or request corrections if it is inaccurate or incomplete.
To do so, please contact us using the details below. We will respond within a reasonable timeframe as required by law.
We retain your personal data only as long as necessary to fulfil the purpose it was collected for — typically while your account is active or for record-keeping as required by taxation and consumer laws.
Our website may include links to third-party sites. Waxora is not responsible for the privacy practices or content of external websites. We encourage you to read their privacy statements before providing personal information.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be posted on this page, and the “last updated” date will be revised accordingly.
Continued use of our website after changes are published indicates acceptance of the updated policy.
If you have any questions, concerns or requests relating to this Privacy Policy, please contact us at:
📧 support@waxora.com.au